Studio Policies

Please take a few minutes to familiarize yourself with our Studio Policies.

SAFETY POLICIES

Unsupervised practice is strictly forbidden. Ground Equipment & Aerial Apparatuses are for training purposes only. No one under any circumstance is allowed on any equipment without previous formal professional training, unless under direct supervision and instruction from a Cirque de Vol Coach.

Everyone must sign a waiver before attending class or training on any Cirque de Vol apparatus or equipment.

Do not take unnecessary risks. Always ask for assistance if you are unsure about a move or trick or need spotting.

All students need to have a thick crash pad underneath when practicing anytime they are working at height, or inverted -regardless of their skill level. Thin panel mats are available only to be used when doing conditioning or practicing with feet on the ground.

Train clean. Do not consume alcohol before class or training; drug use is prohibited. If you are found to be under the influence of any substance, you will be asked to leave.

Get warm and stay hydrated. Please arrive to class on time and ready for warm-up. If you are attending Open Gym, be sure to warm up on your own in the studio before beginning aerial work. Come hydrated and stay hydrated. Drink water.

Dress appropriately for the apparatus you are working with. For most aerial apparatuses, this means close-fitting workout clothes that cover the legs and underarms. Do not wear jewelry, unsecured eyeglasses, grommets, belts, jeans, or any other objects that can snag or tear the equipment.

Exercise good hygiene. In a space with shared apparatuses and training space, it is important that all students practice good hygiene. Students are encouraged to use the bathroom to wash hands and feet prior to class.

Sickness – If a student is sick, they should stay home. We reserve the right to ask a student to leave class if it appears they are sick and contagious.

We request that everyone avoid heavy fragrances and lotions.

Kindness First. Respect your environment. Be respectful to coaches, employees, your fellow students, and the studio. No shoes on the mats or apparatus. Please wear appropriate footwear when walking around outside of Cirque de Vol.

Please clean up after yourself. Help keep Cirque de Vol a clean and safe place to learn and play. Please put away all mats when you are done, be sure to pick up any trash and to wipe up any spills from the chalk bag. No food or drinks allowed.

Bring a REUSABLE water bottle. Show respect for the community and earth by avoiding disposable plastic one-time-use bottles.

Be aware of your surroundings. Do not walk under apparatuses while in use. The people in the air have the right of way.

Do not attempt to rig any equipment. Please ask a trained member of our staff if you need equipment adjusted for any reason. We highly recommend all persons to not rig equipment on or off-site without professional training.

OPEN GYM RULES

Open Gym is for practice only. It is intended to be a forum to practice what you learn in class; do not attempt to try new moves or teach other students new moves. Please do not attempt to learn things from YouTube. Students may have their Open Gym privileges revoked if they teach/learn from another student or YouTube Video.

Open Gym students may not have friends accompany them unless they have paid for Open Gym and are practicing as well. The one exception for this is parents of minors who are required to be present for Open Gym.

Open Gym students should train only on the apparatus they are taking lessons for (i.e. trapeze students should not play on the silks or vice versa).

Videos – Students are welcome to make videos of themselves during free time in class or open gym, they should not video instructors without explicit consent to do so. Please note that filming educational or tutorial videos in the studio is strictly forbidden.

Thank you! We appreciate everyone’s cooperation to help keep Cirque de Vol a fun and nurturing place to explore!

CLASS POLICIES

Please be respectful of our other students and classes – do not arrive more than 10 minutes early for your class so as not to disrupt the previous class.

Please note we do not have a waiting area and for the privacy of our students, we do not allow others to observe or sit in on a class out of respect for the privacy of our other students. This especially applies to parents during our kids classes – it also becomes distracting for the children. You are welcome to come back the last 5-10 minutes of class to check out what your child learned that day and take photos if you so desire.

Reserved spots must be paid for in advance. To guarantee a reserved spot in a 6-week series aerial class or workshop, students must pay in advance. If you do not present payment by the start of the first class of the series, we reserve the right to give your spot to another student.

Membership Billing & Cancellation

Memberships are billed automatically each month, providing uninterrupted access to your classes and membership benefits. If you wish to cancel your membership after completing your commitment term, we require 30 days' written notice prior to your next billing date.

Member Class Credit Policy

Memberships include a set number of class credits per month. Class credits may be used in any eligible class during the active membership period. Class credits do not roll over month to month.

Members who anticipate being out of town or otherwise unavailable near the end of their membership period are encouraged to use their credits before their absence.

Credits are non-transferable, have no cash value, and are subject to the studio's cancellation and no-show policies.

Membership Terms

All memberships include a commitment period of 3 or 12 months for adults, and 6 or 12 months for kids, allowing us to provide a stable training environment and maintain consistent class offerings for our students. Members are responsible for all payments during their selected commitment term. Memberships cannot be canceled before the commitment period has been fulfilled.

As a gift for our most committed members, those who choose a 12-month membership receive their 13th month free.

For students with travel or pre-planned events, we recommend class packs, or pay-as-you-go drop-in classes to avoid missing committed sessions, or you may pause your membership. The pause fee is $29/monthly.

Class Reservations & Cancellations

All students are responsible for their own attendance. We encourage prioritizing class time to get the most from your membership. To help ensure classes remain available and accessible for all students, we ask that cancellations be made at least 6 hours before class begins through your Walla account or by notifying us in writing.

Late Cancellation Fee: $10

No-Show Fee: $15 and forfeiture of the class credit

Membership Holds

We understand that life happens. Members may place their membership on hold for any reason up to twice per calendar year, for a combined total of up to 3 months, with a monthly hold fee of $29.

All hold requests must be submitted in writing. We ask for 30 day notice for membership pauses, but understand sometimes this may not be feasible. To ensure you receive the full value of your membership commitment, any hold time will be added to the end of your agreement, extending your membership by the same amount of time.

For students with travel or pre-planned events, we recommend pausing, pay-as-you-go drop-in classes, or Class Packs for the most flexibility and savings.

Injury Holds

If an injury prevents you from participating, we're happy to place your membership on hold with a doctor's note. There is no fee for injury-related holds. Injury holds may be approved for 1–3 months, or longer when medically necessary. All injury hold requests must be submitted in writing and accompanied by a doctor's note. As with all membership holds, any paused time will be added to the end of your agreement so you don't lose any of the time you've committed to.

New Member Initiation Fee

A one-time $70 initiation fee applies to all new memberships. We offer several ways to reduce or eliminate this fee: The fee is waived entirely when you enroll before your introductory offer expires. If you sign up for a membership within 48 hours of your first drop-in class, the cost of that class will be applied toward your initiation fee. For example, if you attend a $50 drop-in class and then enroll within 48 hours, your initiation fee is reduced from $70 to just $20.

Refunds

All services are non-refundable. Except in the most extenuating circumstances, we cannot offer refunds. In cases where a student provides sufficient notice for an extenuating circumstance, we may issue an account credit for the amount paid. Class credits are non-transferable and must be used within the allotted time window.

Anti-Bullying Policy: Read Here.

PRIVACY POLICY

Cirque de Vol (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, book services, attend classes, or otherwise interact with us.

Information We Collect

We may collect the following personal information:

Name
Email address
Phone number
Mailing address
Date of birth
Emergency contact details
Health information provided in waivers or intake forms
Payment information (processed securely through third-party providers)

Automatically Collected Information
When you visit our website, we may collect your IP address, browser type, device information, and usage data through cookies or analytics tools.

How We Use Your Information

We use your information to:

Process registrations and payments
Manage memberships and scheduling
Communicate about classes, schedule updates, and studio announcements
Send newsletters or marketing communications (if you opt in)
Maintain studio safety and compliance
Improve our website and services
Respond to inquiries and customer support requests

We do not sell or rent your personal information.

Payment Processing

Payments are processed through secure third-party providers. Cirque de Vol does not store full credit card information. Please review the privacy policies of those providers for details on how your data is handled.

Sharing of Information

We may share your information with:

Booking, payment, and email service providers
Insurance carriers if required in connection with a claim
Government or legal authorities when required by North Carolina or federal law

We limit sharing to what is reasonably necessary.

Data Security

We implement reasonable administrative and technical safeguards to protect your information. However, no online system is completely secure.

Your Privacy Rights

If you are a resident of North Carolina, you may request to:

Access the personal information we maintain about you
Correct inaccurate information
Request deletion of your information, subject to legal, safety, or business record retention requirements

To make a request, please contact us at: cirquedevol@gmail.com, or through your Walla Membership Account.

We will respond within a reasonable timeframe in accordance with applicable North Carolina and federal law.