Privacy Policy

Cirque de Vol (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, book services, attend classes, or otherwise interact with us.

Information We Collect

We may collect the following personal information:

Name
Email address
Phone number
Mailing address
Date of birth
Emergency contact details
Health information provided in waivers or intake forms
Payment information (processed securely through third-party providers)

Automatically Collected Information
When you visit our website, we may collect your IP address, browser type, device information, and usage data through cookies or analytics tools.

How We Use Your Information

We use your information to:

Process registrations and payments
Manage memberships and scheduling
Communicate about classes, schedule updates, and studio announcements
Send newsletters or marketing communications (if you opt in)
Send SMS/text messages related to your account, bookings, and updates (if you opt in)
Maintain studio safety and compliance
Improve our website and services
Respond to inquiries and customer support requests

SMS/Text Messaging Communications (10DLC Compliance)

By providing your phone number and opting in, you consent to receive text messages from Cirque de Vol for purposes including, but not limited to:

Class reminders and schedule updates
Account or booking notifications
Customer service communications
Promotional or marketing messages (if separately opted in)

Message frequency may vary. Message and data rates may apply.

You can opt out of receiving SMS messages at any time by replying STOP to any message.

For assistance, contact us at cirquedevol@gmail.com.

We do not share, sell, or rent your phone number or SMS consent information to third parties or affiliates for marketing purposes.

Consent to Communications

By providing your contact information, you consent to receive communications from us via email and/or SMS where applicable. You may opt out of marketing communications at any time by following unsubscribe instructions or contacting us directly.

Payment Processing

Payments are processed through secure third-party providers. Cirque de Vol does not store full credit card information. Please review the privacy policies of those providers for details on how your data is handled.

Sharing of Information

We may share your information with:

Booking, payment, SMS, and email service providers
Insurance carriers if required in connection with a claim
Government or legal authorities when required by North Carolina or federal law

We limit sharing to what is reasonably necessary.

Data Security

We implement reasonable administrative and technical safeguards to protect your information. However, no online system is completely secure.

Your Privacy Rights

If you are a resident of North Carolina, you may request to:

Access the personal information we maintain about you
Correct inaccurate information
Request deletion of your information, subject to legal, safety, or business record retention requirements

To make a request, please contact us at: cirquedevol@gmail.com

We will respond within a reasonable timeframe in accordance with applicable North Carolina and federal law.

Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.